Best Practice 1: Develop a Vision of Operator Performance
The overall objective of this VPS Best Practice is to build a system that facilitates Operator growth up a
well-defined Learning Curve, similar to that illustrated below for a typical Console Operator position at a refinery. This vision of performance is based on Job Task Analyses and an understanding of performance challenges from interviews with client Management, Supervisors, and best-performing Operators.
The Learning Curve Establishes a Well-Defined Vision of Operator Performance.
VPS develops this Vision of Operator Performance in two stages of analysis:
Assimilate Initial Data. The first step of analysis is focused on understanding the current situation. We draft a process diagram to develop an understanding of the processes the Operators will be running. This provides us the perspective to analyze all existing material.
Establish the Vision of Operator Performance:
Work with key members of the Operations Team to perform a Job Task Analysis; we catalog and document our understanding of the full range of tasks that the Operations Team must perform.
Identify performance challenges from interviews with Management, Supervisors, and best-performing Operators.
Draft a Learning Curve for each job position. Leverage applicable experiences as a starting point.
The details of these steps are illustrated in the diagram below:
Detailed Analysis Allows for Development of the Vision of Operator Performance.
You can learn more on this topic by contacting us for the following VPS References:
